We ship within the U.S. and internationally. All sales are final, except for manufacturing defects reported within 30 days of delivery, which we refund, repair, or replace at our option.
1. Order Processing
In short: Orders usually ship within 1 to 3 business days.
Orders usually ship within 1 to 3 business days after payment (business days are Monday through Friday, excluding U.S. federal holidays). You will receive a shipping confirmation with tracking when your order ships. Carrier delivery dates are estimates, not guarantees. See Terms, Section 7.
2. Where We Ship & Shipping Rates
In short: We ship within the U.S. and internationally. You pay the shipping charges shown at checkout.
- United States: all 50 states, U.S. territories, and APO/FPO/DPO addresses.
- International: destinations offered at checkout, except places we cannot lawfully ship to (see Terms, Section 11).
- Shipping charges: you pay the shipping charges for your order. Charges and available methods are shown at checkout before you pay.
- Address accuracy: please double-check your address. If a package is returned because the address was wrong or incomplete, we will reship it once you pay the added shipping cost, or refund the product price.
3. International Orders, Duties & Customs
In short: International buyers pay all duties, taxes, and customs fees and are responsible for import rules.
- You are the importer of record. International customers are responsible for all import duties, taxes (such as VAT or GST), customs fees, and carrier brokerage charges. These are not included at checkout unless the checkout says otherwise.
- Customs delays and seizures: we are not responsible for delays caused by customs, or for items held, seized, or destroyed by customs authorities. Refused or abandoned international shipments are not refunded for shipping, duties, or return-freight costs. Any refund of the product price is at our discretion once we receive the item back.
- Import legality is your responsibility. Some countries restrict tactical clothing, military-style items, or shooting accessories. Before ordering, confirm that you can lawfully import and possess the products where you live.
4. Lost or Damaged Packages
In short: Risk of loss passes to you on delivery. Report lost, damaged, or wrong items within 30 days; we pay return shipping for those.
Title and risk of loss pass to you when the carrier delivers the package to your shipping address. If a package is lost in transit or arrives damaged, email info@warhorntactical.com within 30 days of the delivery date (or of the expected delivery date, for lost packages) with your order number and photos of any damage. We will work with the carrier and replace or refund the item. If we sent the wrong item, report it within 30 days of delivery and we will send the correct item or refund you. For wrong or shipping-damaged items, if we need the item back we pay return shipping (prepaid label or reimbursement), and any refund includes the original shipping charge.
5. Returns: Defects Only
In short: All sales are final, except for manufacturing defects reported within 30 days of delivery.
ALL SALES ARE FINAL EXCEPT FOR MANUFACTURING DEFECTS. WE DO NOT ACCEPT RETURNS OR EXCHANGES FOR CHANGE OF MIND, SIZING, FIT, COLOR, OR STYLE.
Questions about sizing or fit? Contact us before you order and we’ll help you pick the right size.
| When you report it | What's covered | What we do |
|---|---|---|
| Within 30 days of delivery | A manufacturing defect (a defect in materials or workmanship), under our 30-day Limited Warranty | Refund, repair, or replacement, at Warhorn's option |
| Within 30 days of delivery | Wrong item sent, or item damaged in shipping | We send the correct or undamaged item, or refund you (including original shipping). We pay return shipping |
| Any other reason | Change of mind, size, fit, color, style | Not eligible. All sales are final |
Full details are in Terms, Section 8.
6. How to Make a Defect Claim
In short: Email your order number and photos. We reply within about 2 business days. You pay to ship defect returns to us; we pay return shipping for wrong or shipping-damaged items, and we pay to ship repaired or replacement items to you.
- Email info@warhorntactical.com within 30 days of delivery. Include your order number, a short description of the problem, and clear photos of the defect (and the label or tag, for apparel).
- We will review your claim and reply, usually within 2 business days. We may ask for more photos, or ask you to send the item back for inspection. Please do not send anything back until we give you return instructions.
- If we need the item back, we will send return instructions. For defect and warranty claims, you are responsible for the cost of shipping the item to us, including under an approved claim. Please pack the item securely and use a trackable shipping method; we are not responsible for items lost or damaged on the way back to us. Exception: if we sent the wrong item, or the item was damaged in shipping, and you report it within 30 days of delivery, we pay return shipping by providing a prepaid return label or reimbursing your reasonable return shipping cost. In every case, we cover the cost of shipping a repaired, replacement, or correct item to you.
7. Refunds
In short: Approved refunds go back to your original payment method within 10 business days. Shipping is refunded only for wrong or shipping-damaged items.
Once a claim is approved (and, if requested, the item is received), we will ship the repaired or replacement item at our cost, or issue the refund. Refunds go to your original payment method within 10 business days of approval. For defect and warranty claims, refunds cover the product's purchase price; original shipping charges and return shipping costs are not refunded. If we refund a wrong item or an item damaged in shipping, the refund also includes the original shipping charge for that item. Your bank may take a few more days to post the refund.
8. Order & Pre-Order Cancellations
In short: You can cancel for a full refund any time before your order ships.
You may cancel an order for a full refund by emailing info@warhorntactical.com at any time before we mark it as shipped. Because we ship quickly, we cannot guarantee a cancellation request will reach us in time; once an order ships it can no longer be canceled, and the defect-only policy above applies. If pre-orders are offered, we will show an estimated ship date; if we cannot ship within 30 days of that date, we will tell you, and you may cancel for a full refund. See Terms, Section 5.
9. Contact
In short: Questions about shipping or a claim? Reach us here.
P.O. Box 140
Aberdeen, NC 28315
Email: info@warhorntactical.com
Phone: (910) 699-3848
Hours: Mon–Fri, 9:00 AM – 7:00 PM ET